View profile

Breaking up with customers 💔 and Struggling with Labels 🏷

Revue
 
Hey 👋 We all know a startup when we see one, but what is it that makes it a startup? And when does a
 
October 2 · Issue #27 · View online
HelpDocs
Hey 👋
We all know a startup when we see one, but what is it that makes it a startup? And when does a startup become a real company?
It’s been bugging me recently, as I’m not sure we ever fit the bill. Yet somehow, we’ve ended up with the label anyway. I put my thoughts down here, and I’d love to hear what you think. 🙃
Perception isn’t our only recent struggle, either. Have you ever had to break-up with a customer or a client? 😔 We had to make the hard decision to do just that and I share the painful experience here.
Part of what led to the break-up was the expectation to do everything. When customers ask us for new features, it can be hard to say no. So I tried to put in to words exactly why we do, and you can read it here. 📖
In other news, we’ve started making short feature focused and educational videos. I’ve included a couple below, alongside a few choice articles we’ve been reading. 😄
See you soon 👀
Matt 

📝 From the blog
When is a Startup no Longer a Startup?
Not the Hardest Admission to Make (a Clickbait-Free Story)
HelpDocs 💖 Front
The Painful Experience of Breaking up with Customers
📹 For your viewing pleasure
HelpDocs - Custom Groups and Permissioning in HelpDocs | Facebook
HelpDocs - Say Hello to HTML Block Editing | Facebook
🗞 What we've been reading
Growth Alone Doesn’t Interest Me Anymore – ThinkGrowth.org
Understand Your Customers by Connecting Support Data with Marketing Surveys
This AI dreams in tulips
Did you enjoy this issue?
If you don't want these updates anymore, please unsubscribe here
If you were forwarded this newsletter and you like it, you can subscribe here
Powered by Revue
Evolution House Iceni Court, Delft Way, Norwich, Norfolk, England, NR6 6BB