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Customer-Centricity, Size Matters and a Brand New Feature 🤩

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Hey 👋 What does customer-centric service mean to you? I've been thinking about this a lot over the pa
 
November 16 · Issue #30 · View online
HelpDocs
Hey 👋
What does customer-centric service mean to you?
I’ve been thinking about this a lot over the past couple of weeks. To me, it feels like many of us are motivated by the wrong outcome when it comes to customer-centricity. As you might imagine I wrote about it—cause that’s what I do! I’d love to know what you think. Am I missing something?
This past few weeks, I’ve also been plagued by insecurity about the size of our team. In this post I discuss how it often feels like small businesses are judged unfairly when things go pear shaped. 🍐
On a brighter note, I’m super excited to share our latest feature release, PDF Downloads. Now, you can download single and multiple articles, or even your entire knowledge base into a single PDF. The engineers have done an incredible job with this, and I’d love to know what you think. Personally, I think it’s witchcraft, but that’s just me! 🧙‍
Finally, I’m nervously sharing our little team up with the folks at Gorgias. On the 29th November, I’m co-hosting a webinar about scaling support during the holiday shopping season, without hiring. You can find out more and sign up here. I’d love to see you there, and hey, if nothing else you get to see me make a fool of myself. 😬
As usual, I’ve included a few choice articles we’ve been reading and links to all our recent posts below. 🙂
See you soon 👀
Matt 

📖 From the Blog
Customer-Centric Service isn't a Growth Hack
Size isn’t Always Indicative of Size
Introducing PDF Downloads
🗞 What we've been reading
Making Content More Inclusive
Business advice from the TV show The Americans – Paul Jarvis
How to unplug from email over the holidays - The Front Blog
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