View profile

🌻 Experts Tips from Drift, Buffer, Front & more

Outdated knowledge base articles are the worst, right?  It's like, I'm making all this effort to not
August 29 · Issue #15 · View online
Outdated knowledge base articles are the worst, right? 
It’s like, I’m making all this effort to not get in touch and your info is wrong. I’ve just followed 15 steps. Hmph.
But then when you think about it—when a company is making a ton of effort to improve their product—things are bound to get lost in the updates. Things get pushed and knowledge base articles are forgotten.
That’s why I’m super (yes, really ✨) excited to share our latest post with you. It’s all about keeping your product documentation from becoming outdated. Prevent those angry customers.
But I’ve gone one step further in my quest for finding these tips. I’ve spoken to support experts from Drift, Buffer, Front, Marvel, Wistia, and Zapier. How do they manage it with so many customers?
If you have a help center, you’ll want to have a nosey at this one. It’s full of sweet golden nuggets!

6 Customer Support Experts Weigh In on How to Stop Your Help Center from Going Stale
🗞 What we've been reading
YC’s 2017 Summer Reading List
8 PR Strategies for Bootstrapped Startups
Success and Side Projects: How Your Hobbies and Unrelated Interests Help Your Career
Did you enjoy this issue?
If you don't want these updates anymore, please unsubscribe here
If you were forwarded this newsletter and you like it, you can subscribe here
Powered by Revue
Evolution House Iceni Court, Delft Way, Norwich, Norfolk, England, NR6 6BB