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Happiness, ROI, and Tall Tales from my Better Half 🙈

I'm reeling! 😬 A couple of days ago, it felt like the proverbial hit the fan when, for the first time
November 2 · Issue #29 · View online
I’m reeling! 😬
A couple of days ago, it felt like the proverbial hit the fan when, for the first time since I joined HelpDocs, I experienced my first “platform issue”. The rest of the team had shut down for the night (and Jake was already on his second 🍷), and I’ll be honest, I completely lost my head.
It’s a little embarrassing really. So, naturally I wrote about it here. 😄
I’ve also been struggling to make a connection between my work and our revenue, recently. It took a short conversation with the team to realize why, and I wrote about it in my post ROI Isn’t Ingrained in Our DNA. 🔬
As always, I’ve been thinking and reading about happiness a lot too, and noticed a lot of division around “hustle” culture—the idea of working all the hours under the sun. There’s a lot of contrary opinion floating around, but it seems to me we’re all seeking the same thing! I explain in my post Hustling Hard for Happiness. 🦄✨
And last, but by no means least, in her first ever guest post my wife shares her humorous alternative perspective on living with a remote worker—as someone who doesn’t have that luxury—in her post Living Life as a Remote Worker’s Better Half! 👏👏
As usual, I’ve included a few choice articles we’ve been reading, as well as a podcast discussing whether airline support is really all that bad, and links to all our recent posts below. 🙃
See you soon 👀

📝 From the blog
Living Life as a Remote Worker's Better Half!
Hustling Hard for Happiness
Why ROI Isn’t Ingrained in Our DNA
Taking Responsibility for Other's Faults
🗞 What we've been enjoying
How Bad is Airline Service, Really? And Other Customer Service Complaints
Opinion | Who Will Teach Silicon Valley to Be Ethical? - The New York Times
6 Ways to Build a Customer-Centric Culture
What Are Businesses Trying to Accomplish with AI-Powered Customer Support?
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