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👩‍🔬 Let's Create an Awesome Support Culture

I'm afraid I can't help you with that. I'll forward this onto our engineering department and they'll
April 13 · Issue #9 · View online
I’m afraid I can’t help you with that. I’ll forward this onto our engineering department and they’ll get back to you soon.
How often does someone actually get back to you and solve your problem? Not often enough, I’m sure. And I bet it took a few days to even get a reply.
Getting a fast, useful, and friendly response matters to your customers. If you’re missing either three, you risk losing out acquiring customers.
Our startup is less than a year old, so being super at customer support has helped us work through product issues and get to know our customers. 
For the team at Front, keeping standards high while growing fast was vital.
Enjoy the reads, and here’s to top class customer support!
—Jake & Jarratt, co-founders at HelpDocs

🔥 Top Read
Creating a Culture Where Everyone Does Support Creating a Culture Where Everyone Does Support
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How Surprisingly Good Support Wins Us Customers
Support Recap: The Data that Drives Customer Support for Over 600,000 Product Use Cases
All-Hands Support: Why, No Exceptions, Everyone At Our Company Talks To Customers - Blog
Write better. Support better.
Ask HN: How do you handle customer support on your site?
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