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Star Wars Robots and Candid Rants 🦄✨🤖

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Hey 👋 I think it's safe to say we're at our most candid right now. We've been focusing a lot on shari
 
October 19 · Issue #28 · View online
HelpDocs
Hey 👋
I think it’s safe to say we’re at our most candid right now. We’ve been focusing a lot on sharing our frustrations and struggles, and our latest posts are no exception.
A couple of days ago, Jake went off on a frustration-fuelled tirade, railing against those who purport to educate while concealing their sales-driven motives. It’s unfiltered and poignant, and you can read it right here. 😬
Continuing the candid theme, in this post I share our unexpected experiences while hiring a Customer Success Manager. Culture had a massive influence on our decisions.
Spoiler alert: not everyone was happy with their rejection.
On the topic of rejection, here I also touch on my feelings as a former freelancer having to say no to blog pitches. And in this slightly less ranty post, I took some time to share my co-working experiences, after trying and failing to make it work for me…twice. 🙈
But, saving the best ‘til last—and on a much lighter and altogether more interesting note—I had the opportunity to chat with the amazing Sara Sampson of Sphero, the startup behind that Star Wars BB-8 robot. We talked on life at Sphero, robotics education from kidergarten to The White House, and the future of support. You can read it here. 🤖
As usual, I’ve included links to everything below, alongside a few choice articles we’ve been reading from around the web. 🙃
See you soon 👀
Matt 

📝 From the blog
Star Wars Robots and Educating the Future Innovators—In Discussion with Sphero's Sara Sampson
Don't Preach to Teach If You Intend to Sell
What I Learned from Failing at Co-working
The Crappy Art of Rejecting Writers
Hiring for Culture Fit and Hurting Hearts 💔
🗞 What we've been reading
The Art of Saying Sorry - How to write a Customer Service Apology
What does excellent customer service mean to you? - The Front Blog
Why A Vacation Won't Solve Your Problems At Work (A Candid Reflection)
Why it’s worth it to invest in internal docs – Increment: Documentation
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